- Eligibility for Returns:
All return requests must be made within 14 days of the delivery date.
Products must be unused, unopened, and in their original packaging to be eligible for a return.
Proof of purchase is required for all returns.
- Non-Returnable Items:
Opened or used products.
Customized or personalized items.
Items purchased on clearance or final sale.
- Return Process:
Contact our customer service team.
Provide your order number, reason for return, and any supporting details.
Our team will review your request and provide instructions for returning the product.
- Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost in transit.
- Inspection and Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your return.
If approved, your return will be processed, and a store credit or exchange will be provided within 7-10 business days.